Shipping & Delivery Policy

OVERVIEW

Raksha Hospitality ensures timely and safe delivery of all orders and services booked online or through direct communication. Our team is dedicated to fulfilling your requests efficiently and reliably.

DELIVERY LOCATIONS

• We currently deliver within designated areas as specified during booking.
• Delivery outside these zones may be possible on request and may incur additional charges.
• All on-premise deliveries (within the event or hotel venue) are included in your package unless otherwise specified.

DELIVERY TIMELINES

For food orders, event setups, or hospitality packages:

• Standard delivery window: Within 2–4 hours of confirmed order, unless scheduled.
• Pre-booked event deliveries are managed as per event timelines shared by the client.
• Customized products (e.g., hampers, return gifts) may require 1–2 days preparation time.

SHIPPING CHARGES

• Standard delivery is included for in-house events and within covered zones.
• Additional shipping fees may apply based on distance, urgency, or custom handling.

ORDER TRACKING

Tracking or delivery updates are shared via email/WhatsApp or communicated directly through our customer support team. For real-time status, feel free to contact us.

DELAYS AND EXCEPTIONS

• While we strive for timely service, delays may occur due to unforeseen factors such as traffic, weather, or supply issues.
• In such cases, we will inform you proactively and ensure delivery is made at the earliest.

CONTACT FOR DELIVERY SUPPORT

If you have any questions or concerns regarding your delivery, please contact our team:

• Phone: +91 7718892046
• Email: tts@rakshahospitality.com
• Support Hours: Mon–Sun: 10 AM to 9 PM