Privacy Policy
This privacy policy (the “Policy”) lets you know how Raksha Hospitality Corporation, its direct and indirect subsidiaries, its affiliates, and the separate and distinct legal entities that manage, operate, franchise, license, own and/or provide services to the various locations operating under or in connection with a Raksha Hospitality brand (collectively, “Raksha Hospitality,” “Raksha Group,” “us,” or “we”) collect, use, and share your personal information. This Policy gives effect to our commitment to protect your personal information and has been adopted by all of the affiliates, subsidiaries, and separate legal entities that make up Raksha Hospitality.
We use your personal information in order to fulfil our commitment to providing an exceptional guest experience (the “Purpose”). We are committed to safeguarding the privacy of the personal information that we gather.
By engaging with Raksha Hospitality, you consent to the collection, use, and sharing of your personal information in accordance with this Policy.
If you provide personal information about another person, you should ensure that the person is aware of this Policy and understands how we may use their information.
The Application of This Policy
This Policy applies when you interact with Raksha Hospitality through our websites, booking platforms, mobile applications, in-person visits, or through communication such as phone, email, text, or social media. It also applies to information about you received from third parties, unless governed by their own privacy policies.
Information We May Collect
We collect personal information to provide you with quality service. The type of data collected depends on how you interact with us and where you are located. This may include information considered sensitive under certain jurisdictions, such as health data or financial details. We process such information only where permitted by law or with your consent.
How We Collect Your Personal Information
– Directly from you (e.g., during bookings, surveys, support inquiries).
– Automatically from your devices (e.g., cookies, browser data).
– From third parties (e.g., travel agents, loyalty programs).
– From social media or referral services.
How We Use Your Information
We use your information to:
- Provide and manage accommodations and services.
- Deliver personalized customer support and communications.
- Analyze and improve our platforms and services.
- Facilitate concierge and third-party services.
- Fulfill contractual and legal obligations.
- Conduct marketing and targeted advertising (with appropriate consent).
- Ensure the safety of guests and staff.
- Prevent fraud and maintain records.
Disclosures of Your Personal Information
We may share your data with affiliates and trusted third-party providers in compliance with applicable laws. In some cases, your consent may be required for such sharing.
International Transfers of Personal Information
We may transfer personal information to countries with differing privacy standards, including the United States and other business hubs. We ensure safeguards are in place through contractual and regulatory measures.
Applications
When using our apps, we may collect device and usage data, including with your permission: contacts, location, camera/media, or stored data. Details are available in individual app notices.
Choice
You may choose what personal data you share. Some services may be unavailable without certain details. You can manage communication preferences through your profile or by contacting us. In some jurisdictions, additional consent may be required before certain communications or uses.